WELCOME TO
LAAIS COLLECTION DESIGN
By accessing or using our website, you agree to comply with the following terms:
- All orders are subject to acceptance and availability.
- Payments must be completed before shipping.
- Custom orders are non-refundable once production has begun.
- We reserve the right to update terms without prior notice.
Your privacy is important to us.
We collect and use your data only for the following purposes:
Your privacy is our priority.
At Laais Collection Designs, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your
data.
Why We Collect Your Data
We only collect and use your information to:
Ensure accurate delivery and efficient service.
Assist with inquiries, returns, and product-related concerns.
Customize our offerings to meet your preferences and enhance website functionality.
Send updates about new products, exclusive offers, and company news (only with your consent).
How We Protect Your Information
We employ advanced security measures to protect your data from unauthorized access, ensuring your information remains confidential and secure.
Your Control Over Your Data
You can request to view, update, or delete your personal information at any time.
You may opt out of promotional communications by following the unsubscribe link in our emails.
Sharing Your Information
We value your trust and will never sell or share your data with third parties without your explicit consent, except as required by law or to fulfill your order (e.g., sharing with shipping
providers).
Return & Refund Policy
At Laais Collection Designs, we are committed to providing an exceptional customer experience. If you’re not fully satisfied with your purchase, our return and refund process is designed
to be transparent, efficient, and customer-friendly.
Eligibility
Items must be unused, undamaged, and in their original condition, including packaging and tags.
Custom and clearance items are non-returnable.
Returns must be initiated within 14 days of receiving your order.
How to Return
Initiate a Return – Contact us at [returns@laaiscollection.id] with your order number, item details, and reason for return.
Receive Instructions – Once approved, we’ll provide return guidelines. For defective or damaged items, we’ll issue a prepaid return label.
Ship the Item – Securely package the item to prevent damage during transit.
Local Refunds (Indonesia Orders)
Processing Time – Refunds are processed within 5–7 business days after the returned item is inspected.
Refund Method – Refunds will be credited to the original payment method or processed via bank transfer for local transactions.
artial Refunds – Items returned with missing parts, damaged packaging, or signs of use may receive partial refunds at our discretion.
Processing Time – Refunds are issued within 7–10 business days after inspection.
Refund Method – All international refunds will be credited back to the original payment method.
Currency & Fees – Refunds will be processed in the original payment currency, and any bank or conversion fees are non-refundable.
If you receive a defective or incorrect item, we will replace it at no additional cost.
Contact us within 7 days of receiving your order to request an exchange.
Standard Returns – Customers are responsible for return shipping costs.
Defective/Damaged Items – We cover return shipping fees.
Original shipping fees are non-refundable.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 7 days with photos of the item and packaging. We will arrange a replacement or refund promptly.
Customs fees and import taxes are non-refundable.
Return shipping costs may vary depending on location.
Sustainability & Eco-Conscious Returns
We are committed to reducing waste. Eligible returned items in good condition are donated to local charities or responsibly recycled.
FAQs
Local refunds: 5–7 business days after inspection.
International refunds: 7–10 business days after inspection.
Yes, store credit is available upon request.
No, custom and clearance items are non-returnable.
For any questions or assistance, our team is here to help:
📧 Email: [returns@laaiscollection.id]
📞 Phone: [+62-8123-9932-949]
Thank you for choosing Laais Collection Designs. We appreciate your trust and look forward to serving you again!
